Files are not processed when web REST service running as Windows Service

[kibi]

I setup FFASTrans to work in a shared farm mode, and started it from shared directory. Usually I use web REST service with option "as application" and it was functioning without any issues.

Then I installed REST service as a Windows Service and turned off "Run as application" flag. I started the service via MMC Service console and changed it's startup type to "Automatic".

The web REST service started normally, but all my previously functioning workflows stopped working properly - they just stopped catching any new files - either from monitored folders or manually added to the queue.

When I uninstalled the windows service (from FFASTRANS) and rise the flag "Run as application", all tasks immediately appeared - even manually added one.

I'm using version 9.0.4. Is it a known bug?

[admin]

Hi Alexander,

With what credentials are you running the service? The service will be installed with just standard local system-rights so that will probably not work whenever you need to catch files from a network share. This is normal behavour and is addressed in the help section.

-steinar

[kibi]

Hi, Steinar!

Does it mean, that the whole FFASTrans engine starts to work as a service, not only it's reporting REST service part?

It still seems strange, since web REST service sees the queue and log information even in Windows Service mode. As far as I understand, it should be able to read from shared farm's folder to show logs.

[admin]

Yes, when you run as service you can shutdown the GUI. Everything will run through the service. But please make sure the user running the service has the right credentials. Also, is there a reason why you're not running the latest version?

-steinar

[kibi]

There is only one reason not to upgrade - lack of time for upgrade and "don't touch, while it's working" idea.