Issue with network storage on different IP ranges

[michael85]

Hi folks,

I have a problem by working with network storages on different IP ranges.
I'am using FFAStrans as a farm. The FFAStrans directory and the global media cache is stored on this storage \\10.197.5.8\. I also encode files from that storage. Everything is working well from there.
Now, I have to encode files from another network storage which is reachable at this path: \\10.197.4.10\.
All computers who are working in my farm have full access to both storages (read and write), I use only UNC paths in my workflows and all instances of FFAStrans are running as service.
I'am also able to submit a file to the new workflow from the second storage but it leads always into an error, regardles from which computer in the farm the job will be processed. This error comes up:

Validate: Permission denied

Here the log from the job:

20211104-1111-5258-7f5b-45d4da862522.json

(15.74 KiB) Downloaded 231 times

The problem is that FFAStrans runs as service. When I disable the FFAStrans REST-API Service in Windows services on one computer in the farm, I'am able to submit files from both storages and the workflow will be processed completly at this computer. But running FFAStrans as application is no good solution for me at all.

Is there anything I can do to keep FFAStrans running as service and submit files from both storages?

Best regards
Michael

[admin]

HI Michael,

Have you set a user for the service that has proper access to the \\10.197.4.10 storage?

-steinar

[michael85]

Hi steinar,

no i have'nt. And that's what had caused the issue.
The service was set to "log on as local system account". I have now filled in the right user credentials and now FFAStrans gets the files from the second storage.

Please excuse my stupidness

Many thanks and best regards.
Michael