No video or audio found in media error when transcoding video from Synology NAS

[Ben]

Hi. I'm running FFAStrans as a windows service. When I run a workflow through files on the computer itself it works great. Also when I don't run FFAStrans as a service it can run a workflow on the Synology NAS that's plugged in through the local network. However, when it's running as a windows service I get the following error:

No such file or directory\r\n",
"code": 4,
"msg": "No video or audio found in media."

I've attached both the log file and the workflow called LT to Proxy. I've also attached a screenshot showing that it's running as a windows service with a Log On.

I can definitely access the NAS storage on the computer that is running FFASTrans.
Any help on getting this resolved would be greatly appreciated.

Thanks,
Ben

[emcodem]

Hey @Ben

thats easy: only you as logged in user can see a mapped network drive using a drive letter "T:". On windows we have to use full UNC paths instead like \\server\share\file.mxf

[Ben]

Hey @emcodem

Oh I see. Thanks so much! It's working perfectly now that I've changed it to \\DiskStation instead of "T:"