Page 1 of 1
Missing .dll file
Posted: Thu Dec 05, 2019 5:10 pm
by st-tb
Hello everyone,
can you please help me with following?
When the workflow enters A/V Media node, the following error pops up:
- ffch.jpg (22.13 KiB) Viewed 9576 times
which basically says that the ffprobe.exe cant be executed because the computer is missing api-ms-win-crt-runtime-1-1-0.dll and that I should re-install the program.
Any help please?
Thanks a lot!
Re: Missing .dll file
Posted: Thu Dec 05, 2019 8:06 pm
by admin
Hi st-tb,
Have this previously worked? In other words, has anything changed in your setup?
-steinar
Re: Missing .dll file
Posted: Fri Dec 06, 2019 8:30 am
by st-tb
No, this is completely new PC and first time usage
Re: Missing .dll file
Posted: Fri Dec 06, 2019 8:36 am
by admin
What Windows version is it?
-steinar
Re: Missing .dll file
Posted: Fri Dec 06, 2019 9:46 am
by st-tb
- sw.jpg (32.2 KiB) Viewed 9560 times
Thanks a lot for your help
Re: Missing .dll file
Posted: Fri Dec 06, 2019 11:17 am
by momocampo
Hello st-tb,
Do your windows 7 is up to date? It looks like a missing windows update or a missing vc_redist .
Re: Missing .dll file
Posted: Fri Dec 06, 2019 11:35 am
by st-tb
Actually, it´s very much not up to date, as it´s a clean installation of an old Windows 7 licence with SP1. We dont really have a way of updating it, as it´s on a network that is completely cut off the grid and offline.
Do you think it´s an old Windows issue?
Re: Missing .dll file
Posted: Fri Dec 06, 2019 12:05 pm
by momocampo
Yep, this kind of message really looks like a missing update and if you tell me your workstation isn't up to date it's really likely.
You can try to download vc_redist here :
https://support.microsoft.com/en-us/hel ... -downloads
Tell us if it's ok
Re: Missing .dll file
Posted: Fri Dec 06, 2019 12:35 pm
by st-tb
hot damn, that did the trick!
thank you SO MUCH!!!
Re: Missing .dll file
Posted: Fri Dec 06, 2019 12:51 pm
by momocampo
You're welcome guy !!