Missing .dll file

[st-tb]

Hello everyone,

can you please help me with following?

When the workflow enters A/V Media node, the following error pops up:

ffch.jpg (22.13 KiB) Viewed 9571 times

which basically says that the ffprobe.exe cant be executed because the computer is missing api-ms-win-crt-runtime-1-1-0.dll and that I should re-install the program.

Any help please?


Thanks a lot!

[admin]

Hi st-tb,

Have this previously worked? In other words, has anything changed in your setup?

-steinar

[st-tb]

No, this is completely new PC and first time usage

[admin]

What Windows version is it?

-steinar

[st-tb]

sw.jpg (32.2 KiB) Viewed 9555 times

Thanks a lot for your help

[momocampo]

Hello st-tb,
Do your windows 7 is up to date? It looks like a missing windows update or a missing vc_redist .

[st-tb]

Actually, it´s very much not up to date, as it´s a clean installation of an old Windows 7 licence with SP1. We dont really have a way of updating it, as it´s on a network that is completely cut off the grid and offline.

Do you think it´s an old Windows issue?

[momocampo]

Yep, this kind of message really looks like a missing update and if you tell me your workstation isn't up to date it's really likely.
You can try to download vc_redist here :
https://support.microsoft.com/en-us/hel ... -downloads

Tell us if it's ok

[st-tb]

hot damn, that did the trick!

thank you SO MUCH!!!

[momocampo]

You're welcome guy !!